Face Coverings

  • They will be required in all indoor spaces, base area, lift lines and while riding the lifts.

Transportation

  • We will not be running the Shames Express weekend shuttle this winter.
  • We encourage ride sharing only within your bubble/cohort.

Ticketing

  • At this time, we will not be limiting day ticket sales, or implementing any mandatory online reservation system

Contact Tracing

  • Contact tracing will be done through our new point of sale system through ticket purchases and scanning of tickets and passes at the base of the lift.
  • A self-serve contact tracing log sheet will be used to keep track of non-skiing guests who are not affiliated with someone skiing on the mountain.
  • In the event of contact tracing being initiated, Shames Mountain will follow all Northern Health and provincial guidelines at the time.

Social Distancing

  • We are requesting that everyone respect social distancing guidelines both inside our buildings and everywhere else on the mountain.
  • There will be reduced capacities in all our indoor spaces.
  • We expect this to be the biggest impact on our business.

Daylodge Access

  • Face coverings will be required in all indoor spaces, base area, lift lines and while riding the lifts.
  • Flow patterns will be changed to limit contact points and encourage physical distancing.
  • The upstairs and downstairs of our daylodge will be controlled as if they were two separate buildings.

Lodge Traffic

  • The downstairs will be restricted to in and out access (purchasing tickets, going to bathroom, diaper changing, locker access, etc.)
  • The entire upstairs, including the deck, will be restricted to table service guests only.
  • We are recommending that when possible guests get ready for skiing/boarding in their vehicles.

Non-Skiing Guests

  • With limited inside space capacities, we ask that non-skiing guests plan to spend as little time in the daylodge as possible.
  • We encourage our guests to picnic outside, bring pop up tents to set up in a designated area in the area and tailgate lunches.

Locker Room Access

  • Face coverings will be required in all indoor spaces, base area, lift lines and while riding the lifts.
  • Locker room areas will remain open. Building capacities will be posted at entrances, while locker room access will be restricted to “in and out” traffic only.
  • Face coverings will be required in lift lines and while riding the lifts.
  • Guests will be loaded on the lifts within their “bubble/cohort”.
  • Young guests and those who require help loading the lifts will continue to be assisted by our operators. Our operators will be wearing personal protective equipment to ensure both guest and staff safety.
  • Face coverings will be required in all indoor spaces, base area, lift lines and while riding the lifts.
  • We highly encourage pre-purchasing lift tickets, rentals, and lessons online, over the phone, or in person at our town office.
    • Pre-purchased tickets can be redeemed for a physical re-loadable lift ticket at our town office, ticket office, or ski school/rental building.
      Instructions for redeeming physical lift ticket, will be conveyed at time of purchase.
    • Pre-purchased rentals will be preset and awaiting pickup at our designated pickup location.
    • We will provide a link to a google form for the collection of personal information required to preset skis, this will be sent by email at time of purchase.
    • Pre-Booked lessons will have a designated time and meeting place.
  • We are encouraging a “cashless” experience, please use debit or credit cards where possible.
  • Rentals will be cleaned and sanitized between each use.
  • Private, and semi-privates, group and discovery lessons are still available though we will be requiring groups remain within their “bubble/cohorts”.
  • School groups will continue to be welcomed, albeit with reduced capacity.
  • Face coverings will be required in all indoor spaces, base area, lift lines and while riding the lifts.
  • Panhandlers Café and Galloways Bar will be open this season. To maintain and control our building capacities, we will be treating our entire upstairs including the Patio, as a table service restaurant.
  • We encourage our guests to picnic outside, bring pop up tents to set up in a designated area in the area and tailgate lunches.
  • Outdoor grab and to-go food services will be available at an outside location.
  • MMC-Shames Mountain is taking all necessary steps to ensure the safety and wellbeing of our staff, guests, and our Northwestern communities. We recognize this is a fluid situation and will update and adapt our procedures to meet and exceed any recommendations from Worksafe BC and provincial health authorities.
  • Face coverings will be required in all indoor spaces, base area, lift lines and while riding the lifts.
  • All staff, contractors, and volunteers will be trained on new protocols, procedures, and enhanced hygiene practices.
  • Our supervisors and staff will be cross trained to work in multiple departments. This will give us the depth to react to any situations that may occur.
  • Each individual department has its own safety plan, policies, and procedures, built around our existing plans and the Canada West Ski Area Association Covid-19 Ski Area Winter Operations Considerations document, recommendations from Northern Health, and requirements from Worksafe BC.
  • High touch surfaces and restrooms will be frequently cleaned and disinfected.
  • Hand sanitizing stations will be provided throughout the resort.
  • We appreciate your continued support and looking forward to welcoming you back to Shames Mountain this winter. Please help us by following all flow patterns, instructions, and direction of all signage.